How an offer works
First to accept wins. Everything else cleans itself up.
Pick the caregivers who should see an unfilled shift and send the offer. It lands in their apps with a push notification, the first acceptance takes the shift, and every other pending offer withdraws itself in the same moment, so a stale offer can never be accepted and never steal an assigned shift.
- The coordinator who broadcast the offer is notified the moment someone accepts or declines. Nobody refreshes a screen waiting.
- Double-booking stays blocked through it all: a caregiver already committed elsewhere cannot take a colliding shift, no matter how fast they tap.
- Assigning directly from the dispatch board withdraws the shift's offers the same way. The two paths never fight.
Offers that respect reality
Nobody is offered a shift they cannot work.
An offer never reaches a caregiver who is absent, inside an unavailability window, excluded by the client, or already booked at that time. The broadcast reports who was skipped and why, so the coordinator sees the real candidate pool instead of discovering it one rejection at a time. What arrives in a caregiver's app is always a shift they can genuinely say yes to.
The call-in-sick flow
One action, not a morning of phone calls.
When a caregiver calls in sick, recording the absence asks one confirmation, then unassigns every colliding shift back into the fill queue and notifies the caregiver. Each freed shift can go straight back out as an offer to everyone who can cover it.
What used to be a morning of phone calls, a whiteboard, and hope becomes: record the absence, send the offers, watch the acceptances land. The monitoring sweep stands behind it all, so anything that stays unfilled keeps raising its hand.
The office side of a broadcast: who it reached, and who was skipped and why. Click to enlarge.
Common offer questions.
The first acceptance wins and every other pending offer withdraws itself in the same moment. A stale offer can never be accepted, and a shift the office assigns directly withdraws its offers the same way.
No. Offers never reach a caregiver who is absent, unavailable, excluded by the client, or already booked at that time. The broadcast reports who was skipped and why, instead of letting someone accept into a rejection.
The offer lands in their app with a push notification, and the coordinator who broadcast it is notified the moment someone accepts or declines. Nobody refreshes a screen waiting.
Recording the absence asks one confirmation, then unassigns the colliding shifts back into the fill queue and notifies the caregiver. From there, each freed shift can go straight out as an offer. One action, not a manual hunt.
Fill tomorrow's gap before today's coffee goes cold.
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