Terms of Service

Last updated: August 16, 2026

These terms govern the use of Carelyst (carelyst.ca), a software platform for homecare agencies. By creating an agency account or using Carelyst under an agency's account, you agree to them.

Carelyst is a product of Techalyst Software Inc., a company incorporated in British Columbia, Canada. In these terms, "we", "us", and "Carelyst" mean Techalyst Software Inc.. "You" means the agency holding the account, or the person using Carelyst under an agency's account.

1. The service

Carelyst provides scheduling, visit verification, billing, payroll, communication, and related tools for homecare agencies. Each agency operates in its own isolated workspace with its own database, reachable at its own subdomain (or a custom domain the agency connects).

2. Accounts and responsibility

  • The agency that opens an account is responsible for the accuracy of the data it enters, for granting and revoking its staff's, caregivers', and family contacts' access, and for using the platform lawfully in its jurisdiction.
  • Account holders must be at least 18 and authorized to act for the agency they register.
  • Everyone with a login is responsible for keeping their credentials safe. Two-factor authentication is available and recommended.
  • Care decisions are made by people, not software. Carelyst records and organizes care operations; it does not provide medical advice and is not a medical device.

3. The agency's data

  • Client records, caregiver records, visit data, and everything else an agency enters remain the agency's data. Carelyst processes it only to provide the service, as described in our Privacy Policy.
  • The agency is the custodian of the personal information in its records, including any health information, and is responsible for having the right to store it in Carelyst and for responding to its clients' and staff's privacy requests. We support agencies in meeting those obligations.
  • Agencies using attendance kiosks must obtain each caregiver's express consent before fingerprint enrollment and must offer an alternative clock-in method, such as GPS or manual verification, to anyone who declines. Enrollment is always performed openly, in person, by the agency's own manager.
  • Agencies must inform their caregivers, in the agency's own policies, that clock-in and clock-out locations are recorded for visit verification.
  • On termination, the agency may export its data; after a wind-down period the agency's database is deleted. Many provinces set minimum retention periods for health records, and the agency is responsible for exporting anything it must keep before that deletion happens.

4. Subscriptions and billing

  • Carelyst is sold as a subscription, billed in Canadian dollars through Stripe. Prices and plan limits are shown at checkout and on the pricing page.
  • New agencies get a 14-day free trial; no payment method is required to start. When the trial ends, a plan is required to continue.
  • Subscriptions renew automatically until cancelled.
  • Fees already paid are not refunded for partial periods. Cancelling stops future charges and keeps the workspace available until the paid period ends.
  • If a payment fails, it is retried automatically and the agency is notified. If payments keep failing we may suspend the workspace until payment is resolved. Suspension pauses access; it does not delete the agency's data.
  • We may change prices for future billing periods with reasonable notice. A new price applies from the agency's next renewal, never mid-period.

5. Acceptable use

Don't misuse the platform: no unlawful content or use, no attempts to access other agencies' data or probe the platform's security, no reselling the service, and no use of the messaging system for spam.

6. Availability and support

We work to keep Carelyst available around the clock, but no software is perfect: the service is provided "as is" and we do not promise uninterrupted availability. Offline punches queue on the device and sync when connectivity returns. Support is available at hello@carelyst.ca.

7. Intellectual property

The Carelyst software, design, and brand remain our property, as do the improvements we make to them. A subscription is a right to use the service while the account is in good standing, not a transfer of ownership in anything. The agency's own data stays the agency's, as section 3 describes.

8. Liability

To the maximum extent permitted by law, Carelyst's total liability for any claim arising out of the service is limited to the greater of the amount the agency paid us in the twelve months before the claim and one hundred Canadian dollars. We are not liable for indirect, incidental, or consequential damages, including lost profits, lost business, or lost goodwill, or for decisions made based on data an agency entered or failed to enter.

9. Indemnity

If a third party brings a claim against us that arises from the agency's breach of these terms or misuse of the service, including a claim that the agency stored personal or health information in Carelyst without the right to do so or without a consent it was required to obtain, the agency will defend that claim and pay the damages a court finally awards or a settlement the agency approves. We will notify the agency of any such claim promptly and cooperate reasonably in its defense.

10. Suspension and termination

We may suspend or close an agency's account if the agency breaches these terms, if its subscription remains unpaid after notice and retries, or if its continued use puts other customers or the platform at legal or operational risk. Where practical we give notice and a chance to fix the problem first. An agency can cancel its subscription at any time from its billing page. Section 3 describes what happens to the agency's data after an account closes.

11. Changes to these terms

We may update these terms as the product evolves. Material changes will be announced to agency owners with reasonable notice. Continued use after a change means acceptance.

12. General

If a court finds part of these terms unenforceable, the rest still applies. These terms and the Privacy Policy are the entire agreement between the agency and us about the service. We may assign these terms as part of a sale or reorganization of our business; the agency may not transfer its account to another organization without our consent.

13. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province. Disputes will be heard by the courts located in Vancouver, British Columbia, unless local law requires otherwise.

Contact

Techalyst Software Inc.

Suite 1047, 1055 West Georgia Street, Unit 220
Vancouver, BC V6E 3P3, Canada

Questions about these terms: legal@carelyst.ca