Secure Messaging for Home Care Teams

The office inbox

One inbox, worked as a team.

Every conversation lands in a shared office inbox, worked by any staff member holding the messages permission. Nothing depends on which coordinator happens to be at a desk, and nothing hides in one person's phone.

Per-thread unread counts, with each thread carrying its context: the caregiver's name and number, or the client the family belongs to.

Last-message previews and search, so finding "the thread about the gate code" takes seconds.

Unread tracking is per staff member: what you have read and what your colleague has read are kept apart.

In the field

Instant both ways, photos included.

Messages land the moment they are sent, over the agency's own self-hosted connection: no third-party chat service ever holds agency data. New messages ring the bell and push to the phone's lock screen, and the tap opens the right thread on either side.

Photos travel in the chat: wound care, a medication label, a door code. They live on the agency's private storage and stream only to the office and the conversation's owner, never a public link.

If the connection ever drops, the app quietly falls back to checking on a schedule. Nothing breaks; it just slows down until the line returns.

Revoking someone's access stops their push instantly; the thread stays with the agency, part of the record.

Hub and spoke, on purpose

No side channels. That is the feature.

There are deliberately no caregiver-to-caregiver or family-to-family threads. Every conversation runs between the agency and one person, so coordination never fragments into group chats the office cannot see, and a client's details never sit in a caregiver's personal messaging app. When an inspector or a family asks "what was said," the agency has the whole answer in one place.

Common messaging questions.

Every caregiver and every family contact has one conversation with the agency, worked by any staff member holding the messages permission. There are deliberately no caregiver-to-caregiver or family-to-family threads: care coordination stays where the agency can see it.

Photos live on the agency's own private storage and are streamed only to the office and the person in that conversation. There is never a public link that could be forwarded or guessed.

Yes. Messages and the notification bell update the moment they are sent, over the agency's own self-hosted connection, with no third-party chat service holding agency data. If the connection ever drops, the app quietly falls back to checking on a schedule; nothing breaks.

Revoking portal access stops their push notifications instantly and closes their access to the conversation. The thread itself stays with the agency, part of the record.

Every conversation, where the agency can see it.